Edgware Man And Van Service Terms and Conditions

These Terms and Conditions apply to all bookings made with Edgware Man And Van for transport, removals, collection, delivery, loading, unloading, disposal, and related moving services. By placing a booking, the customer agrees to these terms and confirms that they have read and understood the scope of the service, payment obligations, cancellation rules, liability limits, and applicable waste requirements. These terms are designed to set clear expectations for both parties and to support a lawful, efficient, and professional man and van service.

In these Terms and Conditions, references to “we”, “us”, and “our” mean Edgware Man And Van, and references to “you” and “your” mean the customer, client, or any person acting on behalf of the customer. Unless otherwise agreed in writing, all services are provided on the basis of these terms. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full effect.

We may update these terms from time to time to reflect operational, commercial, or legal changes. The version in force at the time of booking will apply to that booking unless a different version is expressly agreed in writing. Customers are responsible for reviewing the terms before confirming a reservation, particularly where the booking involves fragile items, heavy items, restricted access, or waste disposal.

Booking Process

A booking is only confirmed once we have accepted the request and, where required, received any deposit or advance payment. Quotes may be provided based on details supplied by the customer, including item volume, property access, floor level, waiting time, parking conditions, and any special handling requirements. If the information supplied is incomplete or inaccurate, the final cost and service arrangement may need to be adjusted accordingly.

Customers must ensure that all relevant details are provided before the booking is confirmed. This includes the nature of the items to be moved, whether the job involves lifting, dismantling, reassembly, or disposal, and whether any items require additional protection or specialist handling. A man and van removal service may be limited by vehicle capacity, staff availability, road access, or legal restrictions on loading and unloading.

Any estimated time of arrival or completion is approximate unless specifically guaranteed in writing. Delays may occur due to traffic, weather, access issues, previous jobs overrunning, or events outside our control. Where we are delayed, we will make reasonable efforts to communicate the situation and adjust the service where practical. The customer acknowledges that the schedule may change on the day in order to ensure the service is delivered safely and lawfully.

Payments and Charges

All charges are based on the quotation provided, the actual time spent, the number of operatives required, mileage, waiting time, congestion, parking costs, and any additional services requested by the customer. Unless otherwise stated, prices are exclusive of exceptional expenses such as tolls, permits, congestion fees, specialist equipment hire, or disposal charges. Any extra costs arising from changes to the original job scope may be added to the final invoice.

Payment terms will be made clear at the time of booking. In many cases, payment is due on completion of the service, although deposits or part-payments may be required in advance to secure the booking. We reserve the right to withhold or pause the service if payment is not made when due. Where a payment fails, is reversed, or is disputed without valid reason, the customer may remain liable for all reasonable recovery costs permitted by law.

Customers must ensure that the payment method provided is valid and authorised. Any bank charges, card processing issues, or currency conversion costs imposed by the payment provider are the customer’s responsibility unless we agree otherwise. If the job is extended beyond the original estimate because of customer delay, inaccurate information, or additional work requested on site, the extra time will be charged at the applicable rate.

If you need to cancel or change a booking, you should notify us as soon as possible. Cancellation fees may apply depending on how much notice is given, whether staff or vehicles have already been allocated, and whether costs have been incurred in preparation for the job. Where a booking is cancelled at short notice, we may charge part or all of the quoted amount to recover lost time and administrative expense.

We may cancel or reschedule a booking where it becomes unsafe, impractical, or unlawful to proceed. This may include situations involving severe weather, vehicle breakdown, staff illness, road closures, incorrect item descriptions, unsafe access, or non-payment of required sums. In such circumstances, we will seek to offer a revised appointment or a reasonable alternative where possible, but we are not responsible for consequential loss arising from unavoidable disruption.

If we arrive at the agreed location and are prevented from starting or continuing the service because of missing instructions, inaccessible property, absent keys, unapproved parking restrictions, or customer delay, waiting time may be charged. Where the customer fails to attend, fails to provide access, or does not make the items available within a reasonable period, we may treat the booking as cancelled by the customer and apply the relevant charge. This applies equally to removals and man and van jobs and to collection or delivery appointments.

Customer Responsibilities

The customer must ensure that items are ready for collection, accurately described, and safely accessible. Any items of exceptional weight, value, fragility, or risk should be disclosed in advance. The customer is responsible for securing loose parts, emptying appliances where appropriate, and ensuring that no prohibited, dangerous, or illegal items are included unless we have expressly agreed to handle them under lawful conditions.

Customers should remove personal, confidential, or sensitive data from devices, documents, and storage items before collection. We do not accept responsibility for data loss, privacy issues, or accidental disclosure where items are handed over without prior preparation. If the service requires dismantling or reassembly, the customer should confirm whether manufacturer instructions are available and whether the item can be safely worked on without damage.

The customer must make sure that any property, building, or location involved in the service allows lawful access and loading. This includes obtaining any required permissions from landlords, managing agents, building managers, or local authorities. We are not responsible for charges arising from unlawful parking, restricted access, or failure by the customer to secure necessary permissions.

Liability and Damage

We will take reasonable care when handling goods, but our liability is limited to losses directly caused by our negligence and only to the extent permitted by law. We are not liable for pre-existing damage, normal wear and tear, weak packaging, hidden defects, or damage caused by items being unsuitable for transport. Fragile goods should be properly packed and clearly identified before the job begins.

Where loss or damage occurs, the customer must notify us as soon as reasonably possible and provide sufficient detail to allow us to assess the issue. If inspection is required, the item should be retained in its damaged condition until the matter is investigated. We may require supporting information, including photographs, proof of ownership, and evidence of value. Any claim will be assessed fairly and in accordance with applicable consumer and contract law.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to that, we shall not be liable for indirect losses, loss of profit, loss of business, emotional distress, or any consequential losses arising from the service. This limitation is intended to reflect the practical nature of a van and man service and the lawful allocation of risk between the parties.

Waste Regulations and Disposal

Where our service includes waste removal, disposal, recycling, or clearance, the customer must ensure that all waste presented for collection is accurately described. We comply with applicable UK waste rules and only transport or dispose of waste in lawful facilities or through authorised routes. The customer must not present hazardous, clinical, chemical, asbestos-containing, or otherwise restricted materials unless we have expressly agreed in advance and are legally permitted to handle them.

If waste is transferred to us, the customer may be required to provide relevant information about the source, nature, and composition of the waste. We reserve the right to refuse any item or material that appears unsafe, misdescribed, contaminated, or non-compliant with applicable regulations. Any waste collection carried out as part of a man and van removals job must be lawful, accurately declared, and capable of being disposed of without breaching environmental requirements.

The customer acknowledges that fly-tipping, illegal dumping, and misdescription of waste are serious offences. If the customer provides false or incomplete information, or requires us to dispose of items unlawfully, we may refuse the task, terminate the booking, and report the matter where required by law. Any additional disposal, handling, or compliance costs caused by incorrect information may be charged to the customer. We may also retain records needed to meet our legal and regulatory obligations.

Property Access, Vehicle Use, and Safety

We will select the vehicle, route, and loading method we consider suitable for the service, taking into account legal restrictions, access conditions, and the nature of the items. The customer must ensure that there is sufficient access space for loading and unloading and that the route to and from the property is safe. If a larger vehicle or additional staff become necessary because access is more difficult than described, the service may be adjusted and the price revised.

For health and safety reasons, we may refuse to move any item that is unsafe to lift, unstable, contaminated, or otherwise hazardous. We may also refuse to enter a property or area that presents a serious risk to staff, the public, or property. Customers should ensure that children, pets, and bystanders are kept clear of the working area during the service.

We are not responsible for delays or increased costs resulting from restrictions beyond our control, including blocked roads, temporary parking suspensions, lift failures, security procedures, or building rules. The customer is expected to co-operate reasonably and to provide accurate instructions where the moving process depends on timing, keys, or third-party access arrangements.

Force Majeure and Service Interruptions

We shall not be in breach of these terms where performance is prevented or delayed by events outside our reasonable control. This includes extreme weather, accidents, fire, flood, industrial action, government restrictions, road closures, public emergencies, and serious vehicle or equipment failure. In such cases, we may suspend, reschedule, or partially complete the service depending on the circumstances.

If only part of the service can be delivered, the customer will be charged for the portion already completed, together with any reasonable costs incurred. Where a service cannot continue safely, our team may leave the site after taking reasonable steps to secure the goods in our care. We will always aim to act proportionately and to minimise disruption.

Nothing in this section limits the customer’s statutory rights. However, the customer accepts that a practical service such as Edgware Man And Van may be affected by external circumstances that are not within our control and for which compensation is not legally required. Any rescheduling will be handled on a fair and practical basis.

General Legal Terms

These terms constitute the entire agreement between the parties regarding the service, unless a separate written agreement states otherwise. No variation will be valid unless confirmed in writing by an authorised representative. If we choose not to enforce any right or provision immediately, that does not mean we have waived that right for the future.

Each provision in these terms operates separately. If any clause is found to be invalid or unenforceable, the remaining clauses will continue in effect. Any failure by us to insist on strict compliance with these terms on one occasion shall not prevent us from relying on them in another instance.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales. By using our man and van service, you acknowledge that you have read, understood, and agreed to these terms in full.