Edgware Man and Van Privacy Policy

This Privacy Policy explains how Edgware Man and Van collects, uses, stores and protects personal data when providing moving and transport services. It applies to all Edgware Man and Van customers in our service area, including individuals and businesses who contact us, request a quote, make a booking or otherwise interact with us.

We are committed to complying with the UK General Data Protection Regulation and all applicable data protection laws. This Privacy Policy explains what personal data we collect, the lawful bases we rely on, how long we keep data, who we share it with, and the rights you have regarding your information.

Who We Are And Scope Of This Policy

Edgware Man and Van is a man and van service provider offering removals, transport and related services. For the purposes of data protection law, Edgware Man and Van is the controller of the personal data described in this Privacy Policy. This means we decide how and why we use your personal data.

This Privacy Policy applies to all customers and prospective customers in our service area, including anyone who visits our website, contacts us to request information or a quote, books a service, or engages with us in relation to our services.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. The categories of personal data we may collect include:

Identification and contact details such as your name, postal address, collection and delivery addresses, email address and any other contact details you choose to provide.

Service and booking information such as details about your move or transport job, property access information, preferred dates and times, inventory lists you provide, and any specific instructions you give us.

Communication records such as details of enquiries, quotes, messages and any other communications you send to us and our responses, including any feedback or complaints.

Payment related information such as payment method, billing details and transaction records. We do not store full card details when payments are processed by third party providers.

Technical and usage data such as basic information about how you access and use our website, including device and browser type, and general usage patterns where this is collected through standard website technologies.

Any other information you choose to provide to us that is relevant to our services, for example information about fragile items, special handling requirements or access restrictions.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, through our website contact forms, by message, or in person to ask a question, request a quote or make a booking.

We may also collect data when you confirm or amend your booking, provide access details, make a payment, respond to our messages or provide feedback after a job is completed.

In some cases, we may receive your details from another person organising the move on your behalf, such as a family member, landlord, letting agent or business contact. In such cases, we will treat your personal data in line with this Privacy Policy.

Lawful Basis For Using Your Data

We only use your personal data where we have a valid legal basis under data protection law. Depending on the circumstances, we may rely on the following lawful bases:

Contractual necessity. We process personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotes, confirming bookings, carrying out moves and transport services, taking payment and communicating with you about your booking.

Legitimate interests. We process personal data where it is necessary for our legitimate business interests, provided your rights and interests do not override those interests. This includes managing and improving our services, keeping records for internal business purposes, handling queries and complaints, and protecting our business from fraud or misuse.

Legal obligation. We may process personal data where we are required to do so by law, for example to keep certain financial and accounting records, to comply with tax obligations, or to respond to lawful requests from authorities.

Consent. In limited cases we may rely on your consent, for example where we choose to send certain types of non-essential marketing communications. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To respond to enquiries and provide quotes for man and van or removal services.

To set up, manage and fulfil bookings, including planning routes, allocating vehicles and staff, and delivering your belongings to the agreed destination.

To communicate with you before, during and after your booking, including confirming details, handling changes, and providing customer support.

To process payments and maintain accurate financial and accounting records relating to the services provided.

To manage our business operations, including scheduling, performance monitoring, staff training and service improvement.

To handle feedback, queries and complaints, and to resolve disputes.

To comply with our legal and regulatory obligations, including record keeping and responding to lawful requests.

To protect our rights, property and safety, for example to prevent, investigate or respond to suspected fraud, misuse of our services or other harmful activity.

Data Retention And Storage

We keep personal data only for as long as necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting or reporting requirements.

In general, we will retain core customer and booking information for a period that allows us to respond to queries, manage any potential claims and comply with legal obligations. Financial records will typically be kept for the period required by law for tax and accounting purposes.

When personal data is no longer required for the purposes for which it was collected, we will take reasonable steps to delete it or anonymise it so that it can no longer be linked to you.

Data Processors And Sharing Your Data

We do not sell your personal data. We may share your personal data with selected third parties where this is necessary for the purposes described in this Privacy Policy, including:

Service providers acting as data processors who provide services such as payment processing, accounting support, IT systems, data storage or administrative assistance. These providers only process your personal data on our instructions and are required to keep it secure and confidential.

Professional advisers such as accountants or legal advisers where necessary to obtain professional advice or comply with our obligations.

Public authorities and regulators where we are legally required to share personal data, or where it is necessary to protect our rights, property or safety or that of others.

In each case, we will only share the minimum amount of personal data required. Where we use processors, we ensure that appropriate contractual and security measures are in place to protect your information.

International Transfers

Our primary operations are based in the United Kingdom. If we ever need to transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that an appropriate level of protection is in place, for example by using standard contractual clauses or other safeguards recognised under data protection law.

Your Data Protection Rights

You have a number of rights in relation to the personal data we hold about you, subject to certain conditions and exemptions set out in law. These include:

The right of access. You can request confirmation of whether we process your personal data and request a copy of that data.

The right to rectification. You can ask us to correct inaccurate or incomplete personal data we hold about you.

The right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected.

The right to restrict processing. You can ask us to restrict the way we use your personal data in certain situations, for example while we consider a request to rectify data.

The right to data portability. In some cases, you can request that we provide your personal data in a structured, commonly used and machine readable format or ask us to transmit it to another controller.

The right to object. You can object to certain types of processing, including processing based on legitimate interests, on grounds relating to your particular situation.

The right to withdraw consent. Where we rely on your consent to process personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with a data protection authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns.

Security Of Your Personal Data

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. These measures include restricting access to personal data to those who need it for their role, using appropriate systems and safeguards, and regularly reviewing our security practices.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your personal data.

Updates To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or legal requirements. Any changes will be published in the latest version of this Privacy Policy. You should check this page periodically to stay informed about how we protect your personal data.