Edgware Man and Van Terms and Conditions

These Terms and Conditions set out the basis on which Edgware Man and Van provides removal, transport and related services within its operating area. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

Definitions

In these Terms and Conditions, the following expressions have the following meanings:

Customer means the person, firm or company requesting or using our services.

We, us, our means Edgware Man and Van and any employees, drivers, porters or subcontractors engaged by us.

Services means any man and van, removal, transport, loading, unloading, packing, delivery, collection, or related services we agree to provide.

Goods means the items, belongings, furniture, equipment, or materials that we are requested to move, transport, handle, or otherwise deal with.

Contract means the agreement between the customer and Edgware Man and Van, comprising these Terms and Conditions and any written or verbal confirmation of the booking details.

Scope of Services

We provide man and van and removal services for domestic and commercial customers. This may include loading, transport, unloading, and where agreed, limited packing or assembly services. The exact scope of the service, including the number of workers, the size of the vehicle, the time and date of the booking, and the collection and delivery locations, will be agreed at the time of booking.

We reserve the right to refuse to move or handle any goods that in our reasonable opinion are unsafe, illegal, or unsuitable for transport, including but not limited to hazardous materials, flammable substances, perishable goods, live animals, and items prohibited by law.

Booking Process

All bookings are subject to availability and are not confirmed until we have accepted the booking details and provided confirmation. Bookings may be made by phone or other communication methods made available by us from time to time.

At the time of booking you must provide accurate and complete information, including:

Full collection and delivery addresses, including any access restrictions.

Preferred date and time of the service.

Details of the goods to be moved, including any particularly heavy, fragile, or bulky items.

Information regarding parking, loading restrictions, stairs, lifts, or other access conditions.

The number of workers and size of vehicle requested, if applicable.

We rely on the information you provide. If the information is inaccurate or incomplete, we may adjust the price, alter the nature of the service, or in serious cases, refuse to carry out the work. Any change to your requirements after the booking has been confirmed may result in a revised quote or additional charges.

Quotations and Pricing

Prices may be given as hourly rate charges, fixed price quotations, or a combination of both, depending on the nature of the job. We will inform you of the pricing structure at the time of booking.

Unless otherwise stated, quotations are based on the information you provide at the time of booking and on normal access conditions, including reasonable walking distances to the vehicle, no unusual obstacles, and adequate parking close to the premises.

We reserve the right to amend our quotation or to charge additional amounts if:

The information supplied at the time of booking was inaccurate or incomplete.

There are delays outside our control, including waiting time due to keys, paperwork, or access issues.

Access is more difficult than reasonably anticipated, including long carries, additional flights of stairs, or absence of a working lift where one was expected.

You request additional services or changes to the original agreement.

Parking, Access and Restrictions

You are responsible for ensuring that suitable parking is available for our vehicles at both the collection and delivery addresses. Where necessary, you must arrange permits, suspensions or permissions in good time before the service date.

Any fines, penalties, or additional charges incurred as a result of inadequate or illegal parking instructions provided by you, or due to your failure to arrange suitable parking or permits, may be added to your final bill.

You must inform us in advance of any access issues such as narrow roads, low bridges, vehicle height restrictions, limited loading bays, or time-limited access zones. If access restrictions prevent us from safely or legally carrying out the service as booked, we may cancel the job or modify the service and adjust the price accordingly.

Customer Responsibilities

You must ensure that:

All goods are properly packed, secured, and ready for transport, unless you have booked a packing service from us.

All valuables, important documents, money, jewellery, and irreplaceable items are removed and carried by you personally, as these are excluded from our liability.

All appliances are disconnected, defrosted, drained and prepared in accordance with manufacturer instructions prior to moving.

All aisles, stairs and access points are clear and safe for our workers.

Children, pets and other third parties are kept away from working areas to maintain safety.

If you fail to comply with these responsibilities, we may refuse to handle certain items, delay the service, or adjust the price. We will not be liable for any loss or damage arising directly from such failures on your part.

Payments and Charges

Unless otherwise agreed in writing, payment is due on completion of the service on the same day. We may require a deposit or part payment in advance to secure your booking.

We accept the payment methods that we notify you of at the time of booking. All prices are stated in pounds sterling and are exclusive of any applicable taxes or charges that we are required to add by law.

If payment is not made when due, we reserve the right to:

Charge interest on overdue amounts at a reasonable rate from the date payment was due until payment is received in full.

Retain goods in our possession until payment has been made in full, and to charge storage fees and additional handling costs while goods are held.

Take legal steps to recover any unpaid amounts, together with our reasonable costs of enforcement.

Cancellations and Amendments

If you need to cancel or amend your booking, you must notify us as soon as possible. Cancellation charges may apply depending on the notice given:

If you cancel more than 72 hours before the scheduled start time, no cancellation fee may be charged, although any non-refundable costs already incurred may be payable.

If you cancel between 24 and 72 hours before the scheduled start time, we may charge a reasonable cancellation fee to cover costs and loss of business.

If you cancel with less than 24 hours notice, we may charge up to the full estimated cost of the booking.

If we need to cancel or reschedule your booking due to factors beyond our reasonable control, including vehicle breakdown, severe weather, accidents, or illness, we will inform you as soon as we can and offer an alternative time or date. Our liability will be limited to refunding any prepayments made for the affected booking and we will not be responsible for any consequential loss.

Delays and Waiting Time

While we aim to arrive and complete the work within agreed timeframes, all arrival and delivery times are estimates and not guaranteed unless expressly stated in writing. We are not liable for delays caused by traffic, weather, police checks, road closures, or other circumstances beyond our control.

Waiting time charges may apply if we are unable to start or continue work due to factors under your control, such as lack of access, delay in key collection, incomplete packing, or non-payment.

Liability for Loss or Damage

We will take reasonable care in handling and transporting your goods. Our liability is subject to the limitations set out in this section.

We will not be liable for:

Loss or damage arising from your failure to adequately pack goods, unless we have provided a packing service.

Loss or damage to items that were already defective, damaged, or fragile in nature, where the damage results from the inherent condition of the items.

Loss of value of antiques, works of art, or items of special value that are not specifically declared and agreed in advance.

Loss of or damage to money, jewellery, watches, precious metals, stones, stamps, deeds, securities, or other highly valuable or irreplaceable items, as we do not accept liability for these items.

Damage to goods packed by you where there is no visible external damage to the packaging.

Damage to property, including walls, floors, or fixtures, where reasonable care has been taken and damage arises from movement of large or heavy items in confined spaces.

Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable amount having regard to the value of the goods and the price paid for the service, subject to any separate written agreement on insurance or extended liability.

We shall not be liable for any indirect, special or consequential loss, including loss of profits, loss of business, loss of goodwill or any similar claims arising out of or in connection with the services.

Insurance

We take care to provide a safe and professional service. Certain basic levels of cover may be included or available, subject to policy terms and exclusions. You are strongly advised to arrange your own suitable insurance for goods in transit or during removal, particularly for high-value or fragile items.

Details of any cover included within our service, if applicable, can be provided on request. Any claims must be notified to us in writing as soon as reasonably possible and in any event within a reasonable time of discovery of the loss or damage.

Waste, Disposal and Legal Compliance

We operate in accordance with relevant UK regulations relating to waste and environmental protection. We are not a general waste disposal contractor and will only remove or dispose of items where this has been explicitly agreed as part of the service.

We will not transport or dispose of hazardous, illegal or controlled waste, including but not limited to chemicals, asbestos, clinical waste, gas bottles, solvents, or any items prohibited by law. You are responsible for ensuring that any waste presented for removal is lawful, safe and properly identified.

Where we agree to dispose of items on your behalf, we will endeavour to do so using lawful methods, such as authorised waste transfer stations or recycling facilities. Additional charges may apply for disposal and recycling services. You remain responsible for any incorrect or misleading information you give us about the nature of items for disposal.

If any penalties, fines or enforcement actions arise from our handling of items supplied by you, and those penalties result from your failure to comply with legal requirements, you agree to indemnify us for all such losses and associated costs.

Subcontractors

We may, at our discretion, use subcontractors or third party service providers to perform all or part of the services. In such cases, our obligations to you remain governed by these Terms and Conditions and we will take reasonable care in selecting and instructing any subcontractors.

Complaints and Claims

If you are dissatisfied with any aspect of our service, you should raise the issue with our representative as soon as possible on the day of the service so that we have the opportunity to address it.

Any claim for loss or damage must be notified to us in writing within a reasonable period after the completion of the service and in any event as soon as you become aware of the issue. You should provide full details of the circumstances, the items affected, and any supporting evidence such as photographs.

We will investigate any complaint or claim and respond within a reasonable time. Where appropriate, we may offer repair, replacement, or compensation up to the limits of our liability under these Terms and Conditions.

Force Majeure

We shall not be liable for any delay or failure to perform our obligations under the contract where such delay or failure results from events or circumstances beyond our reasonable control. These may include, but are not limited to, acts of God, severe weather, accidents, road closures, strikes, war, terrorism, civil unrest, pandemics, or governmental restrictions.

Governing Law and Jurisdiction

These Terms and Conditions, and any contract between you and Edgware Man and Van, are governed by and shall be construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but such deletion shall not affect the validity and enforceability of the remaining provisions.

Variation of Terms

We reserve the right to amend or update these Terms and Conditions from time to time. Any changes will take effect when published or otherwise communicated to you, and will apply to future bookings. The version in force at the time of your booking will govern that contract unless we agree otherwise in writing.

Entire Agreement

These Terms and Conditions, together with any written confirmation or quotation provided by us, constitute the entire agreement between you and Edgware Man and Van in relation to the services supplied. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us that is not set out in these Terms and Conditions.